



FAQs
1. Why are there Chinese characters on the product?
- Our toiletries are provided to hotels all over the world, mainly in Europe, the Middle East and Asian countries, and that's why there are mainly 2 product versions: ① European version (English characters), ② Asian version (English + Chinese characters).
- The ingredients and scents of the two versions are 100% authentic and exactly same as the hotels. Each product packaging has a checkable anti-counterfeiting label, so don’t worry about the difference in product versions.
2. Why More and more users are drawn to Byredo toiletries ?
- Luxury Experience at Home: Byredo toiletries are often associated with high-end, luxurious experiences. People enjoy recreating that indulgence in their own homes.
- High-Quality Ingredients: Many hotel toiletries contain premium ingredients, such as essential oils and organic extracts, offering superior care for skin and hair.
- Unique Fragrances: Hotel toiletries often feature unique, sophisticated scents that are pleasant and long-lasting, enhancing the overall bathing experience.
- Convenience and Portability: These products are often designed in convenient sizes, making them easy to use and travel-friendly.
- Sense of Exclusivity: Using high-end hotel toiletries can make users feel special, providing a touch of luxury and self-care in their everyday routine.
2. What is the difference between luxury hotel toiletries and regular toiletries?
1. Brand
- Luxury Hotel Toiletries: These are typically from renowned, high-end brands like Byredo, L'Occitane, Molton Brown, or Diptyque known for their premium quality and sophisticated image.
- Regular Toiletries: Produced by mass-market brands, focusing on affordability and accessibility for everyday consumers.
2. Functional Ingredients
- Luxury Hotel Toiletries: Vegan Friendly, 100% Pure & Natural, Cruelty Free. Often contain high-quality natural ingredients such as essential oils, shea butter, and organic extracts, offering added nourishment and a luxurious experience.
- RegularToiletries: Use basic, synthetic ingredients like SLS and mineral oils, primarily focused on cleaning and basic care without extra benefits.
4. What is the production date of Hotel Toiletries?
The production date of all hotel toiletries is the freshest and is displayed on the bottom of the bottle.
5. What is the shelf life of hotel toiletries?
Most hotel toiletries have a shelf life of 36 months.Displayed on the side of the bottle.
6. Are hotel toiletries packaged safely?
To ensure safe transportation, we take multiple protective measures. In addition to reinforced outer packaging, we use bubble columns to wrap the inside of each package for added security. Furthermore, the mouth of every hotel toiletry is carefully sealed with a foam bag, guaranteeing 100% safety during transit.
7. How soon will send out the order?
Usually within 1-2 working days after payment.
8. How long can I get my parcel?
We offer 2 shipping options:
-Free Shipping with $89+order (7-12Days Arrive)
-Third Party Express (7-12 Days Arrive)
9. Can I return the defective products?
Yes, if it's a defective product, You can contact us within 30 days after receiving the goods and provide photo.Then we will refund or reissue according to the situation.Return & Refund Policy
10. How to check order logistics?
We provide real-time logistics tracking. Order Track
11. How to transport?
We currently offer the following shipments:
• E-packet (Economical express)
• DHL (Commercial express)
• FedEx-IP (Commercial express)
• TNT (Commercial express).
12. Will be any Tax?
No, Tax included at checkout.
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Customer Concerns
1. How to get 1st free gifts?
2. Why are there Chinese characters on the product?
🎁Free gifts on your first order and enjoy 🔥10% OFF for 2, 🔥15% 0FF for 3, 🔥20% 0FF for 4 offers.
- There are 2 product versions of our toiletries since we provide for the hotels all over the world. Versons including ① European version (English characters), ② Asian version (English + Chinese characters).
- Ingredients and scents of the two versions are 100% authentic and exactly same as the hotels. With the checkable anti-counterfeiting label for everyone to be free of the concerns about the characters difference.

