

FAQs
1. Why are there Chinese characters on the product?
- Nos articles de toilette sont fournis aux hôtels du monde entier, principalement en Europe, au Moyen-Orient et dans les pays asiatiques , et c'est pourquoi il existe principalement 2 versions de produits : 1 Version européenne (caractères anglais) , 2 Version mondiale ( caractères anglais + chinois) .
- Les ingrédients et les parfums des deux versions sont 100 % authentiques et identiques à ceux des hôtels. Chaque emballage de produit est doté d'une étiquette anti-contrefaçon vérifiable ; ne vous inquiétez donc pas des différences entre les versions. EN SAVOIR PLUS
2. Why More and more users are drawn to Byredo toiletries ?
- Luxury Experience at Home: Byredo toiletries are often associated with high-end, luxurious experiences. People enjoy recreating that indulgence in their own homes.
- High-Quality Ingredients: Many hotel toiletries contain premium ingredients, such as essential oils and organic extracts, offering superior care for skin and hair.
- Unique Fragrances: Hotel toiletries often feature unique, sophisticated scents that are pleasant and long-lasting, enhancing the overall bathing experience.
- Convenience and Portability: These products are often designed in convenient sizes, making them easy to use and travel-friendly.
- Sense of Exclusivity: Using high-end hotel toiletries can make users feel special, providing a touch of luxury and self-care in their everyday routine.
3. What is the difference between luxury hotel toiletries and regular toiletries?
1. Brand
- Luxury Hotel Toiletries: These are typically from renowned, high-end brands like Byredo, L'Occitane, Molton Brown, or Diptyque known for their premium quality and sophisticated image.
- Regular Toiletries: Produced by mass-market brands, focusing on affordability and accessibility for everyday consumers.
2. Functional Ingredients
- Luxury Hotel Toiletries: Vegan Friendly, 100% Pure & Natural, Cruelty Free. Often contain high-quality natural ingredients such as essential oils, shea butter, and organic extracts, offering added nourishment and a luxurious experience.
- RegularToiletries: Use basic, synthetic ingredients like SLS and mineral oils, primarily focused on cleaning and basic care without extra benefits.
4. What is the production date of Hotel Toiletries?
The production date of all hotel toiletries is the freshest and is displayed on the bottom of the bottle.
5. What is the shelf life of hotel toiletries?
Most hotel toiletries have a shelf life of 36 months.Displayed on the side of the bottle.
6. Are hotel toiletries packaged safely?
To ensure safe transportation, we take multiple protective measures. In addition to reinforced outer packaging, we use bubble columns to wrap the inside of each package for added security. Furthermore, the mouth of every hotel toiletry is carefully sealed with a foam bag, guaranteeing 100% safety during transit.
7. How soon will send out the order?
Usually within 1-2 working days after payment.
8. How long can I get my parcel?
We offer 2 shipping options:
-Free Shipping with $89+order (7-12Days Arrive)
-Third Party Express (7-12 Days Arrive)
9. Can I return the defective products?
Oui, en cas de produit défectueux, vous pouvez nous contacter dans les 30 jours suivant la réception de la marchandise et nous fournir une photo. Nous procéderons alors à un remboursement ou à un réapprovisionnement selon la situation.Politique de retour et de remboursement.
10. How to check order logistics?
Nous assurons le suivi logistique en temps réel.Suivi des commandes
11. How to transport?
We currently offer the following shipments:
• E-packet (Economical express)
• DHL (Commercial express)
• FedEx-IP (Commercial express)
• TNT (Commercial express).
12. Will be any Tax?
No, Taxes are already included at checkout. Customers do not need to pay additional customs taxes or other fees when receiving their orders.
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Customer Concerns
1. Comment obtenir les premiers cadeaux gratuits ?
2. Pourquoi y a-t-il des caractères chinois sur le produit ?
3. Cadeau ou usage personnel ? - Choisissez ce qui vous convient.
🎁Free gifts on your first order and enjoy 🔥10% OFF for 2, 🔥15% 0FF for 3, 🔥20% 0FF for 4 offers.
- Nos produits de toilette sont disponibles en deux versions, disponibles pour les hôtels du monde entier : 1. Version européenne (caractères anglais) ; 2. Version internationale (caractères anglais et chinois).
- Les ingrédients et les parfums des deux versions sont 100 % authentiques et identiques à ceux des hôtels. Grâce à l'étiquette anti-contrefaçon vérifiable, chacun peut se sentir libre de toute inquiétude quant aux différences de caractères. EN SAVOIR PLUS
- Our luxury box set is perfect for family, friends, or clients gifts giving — elegantly packaged, made with eco-friendly, sustainable materials.
- Just need personal using for yourself? Go for the ordinary packing — same quality, no extra gift packaging.


